Understanding Messages and Queues Messages and Queues by Ayman Refat - March 12, 20180 Understanding Messages and Queues Concept In EnterpriseOne, messages can be sent by users and by a workflow process. You can send messages to one or more recipients. If you are sending a message to multiple recipients, you can use a quick list, a predefined distribution list, or a role. Procedure In this topic, you will review messages and queues. Step Action EnterpriseOne enables you to exchange email messages with other EnterpriseOne users or with people outside of the company. Step Action If you communicate with people outside of Oracle via email, you can use a third-party email system, such as Microsoft Outlook. Step Action When you send internal email messages, you can send them to other users in JD Edwards EnterpriseOne software. You use the Work Center form to send these messages. Step Action On the Work Center form, you can control the time of delivery for a message by assigning a tickler date to the message. A tickler date is a date in the future when the system automatically shows the message. Assigning a tickler date is helpful if you plan to be out of the office on the day that you want others to receive your message. When you send internal messages using the Work Center form, you can also include attachments: files, images or links that conform to the OLE (Object Linking and Embedding) standard, such as word processing documents and spreadsheets. Queues are a way to group related messages together. You have reviewed messages and queues. End of Procedure.