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Home > Sales Order Management > Applying and Releasing Order Holds

During order entry, the system evaluates orders in a variety of ways, including order hold information. When you enable order hold processing, the system evaluates order information to determine whether to place an order on hold.

When the system places an order on hold, the order cannot be advanced in the sales order process. You must release the order to return it to the processing cycle.

For example, you enter an order for a customer that exceeds the credit limit. The system places the order on hold. When the customer makes a payment, the system decreases the customer’s open exposure, which then makes the order available for release and standard processing. You must have appropriate security access to release an order.

Upon completion of this lesson, you will be able to:

  1. Understand order holds.
  2. Set up order hold information.
  3. Place orders on hold.
  4. Release held orders.